FAQS: Online Shop

How do I avoid missing out on new stuff?

Friends, buy it online

If you know you can't make it to the shop right away, buy it on our online shop and choose in-store pick-up for free. We'll hang on to it until you can make it in. 

Is everything in-store online and vice versa?

For the most part, yes. There are a few exceptions like some of our handcrafted items are only in-store. Our collection “Online Exclusives” are only available online. And from time to time, some of the brands we work with have in-store only requirements.

How come I can't buy online exclusives in-store?

These designs are produced through a method called “Print on Demand”. That means when you order these items, they are custom-made just for you! This process allows you to have more options like fit, colour and style. It also reduces leftover product and allows us to create more unique designs. We know it’s not ideal to order online when you just want to grab them from the store which is why all of our Online Exclusives ship FREE to your home. We do our best to provide in-depth product descriptions and size information online. If you have questions or requests regarding our Online Exclusives, please feel free to reach out: info@tailgatemercantile.ca





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